Important Warning
Performing a factory reset will permanently erase all user data on the device (including apps, files, and personal settings). This action cannot be undone. Ensure all critical data is backed up before proceeding.
Procedure
Method 1: Via Settings Page (When Device is Operational)
1. Connect the PlugOS device to an authorized host device
2. Launch the PlugOS client and access the system
3. Tap the “Settings” menu
4. Navigate to “System Settings” → “Reset Options” → “Erase All Data (Factory Reset)”
5. Carefully read the data erasure prompt and confirm understanding of the risks
6. Authentication:
• Enter the current device unlock password
7. Final confirmation to execute the reset operation
Method 2: Via Login Interface (When Forgotten Password)
1. On the device login screen, tap the “Settings” icon in the bottom-right corner
2. Select the “Restore Factory Settings” option
3. Verify the product key:
• Scan the original product key QR code
• Or manually enter the key code
4. Confirm to execute the reset operation
Post-Reset Initialization Process
1. The device will automatically reboot (takes approximately 2-3 minutes)
2. Enter the initial setup interface:
• Set a new device name
• Create a new unlock password (recommended to use a strong combination)
• Complete device activation using the product key
3. Restore data from backup (if previously backed up)
Important Notes
• Before proceeding, ensure:
• Device battery level is above 30%
• Important data has been backed up to a secure location
• During the reset process:
• Do not disconnect the device
• Avoid putting the host device into shutdown mode
• Wait for the system progress bar to complete fully
Follow-up Recommendations
• Reconfigure security settings and privacy options
• Perform regular data backups, recommended frequency: once per week
If encountering interruptions or abnormalities during operation, please obtain technical support through official customer service channels. Regular data backups are recommended to minimize the risk of data loss.
Translated with DeepL.com (free version)