Guide to Pairing a New Device

Using tips
1

When you need to pair your PlugMate device with a new phone or computer, follow these steps:

Preparation

  1. Have your PlugMate device ready

  2. Locate the product key card (QR code card included with the device)

  3. Ensure the new device meets system requirements:
    • Android phone: Android 8.0 or later

    • iPhone: iPhone 15 or newer models, iOS 16.6 or later

    • Computer: Windows 8 or later

Pairing Steps

  1. Install the Client
    • Download and install the PlugMate client app on your new device

  2. Connect the Device
    • Connect the PlugMate device to your new device via the USB-C port

    • Open the PlugMate client app

  3. Start Pairing
    • Select “Add New Device” on the app’s main screen

    • Choose “Pair via Product Key”

  4. Verify Identity
    • Scan the product key QR code or manually enter the key code

    • Complete identity verification

  5. Finalize Setup
    • Enter your original unlock password

    • Set a descriptive name for the new device (e.g., “Work Phone”)

    • Complete the pairing process

Important Post-Pairing Actions

  1. Verify Device List
    • Navigate to “Settings” → “Device Authentication” → “Manage Host Devices”

    • Confirm the new device is successfully added

  2. Clear Old Devices (if needed)
    • Locate unused devices in the device list

    • Click “Delete” to remove its access permissions

Important Reminders
• Binding a new device does not affect data on existing devices

• If you forget your unlock password, reset it using the product key (all data will be erased)

Troubleshooting
• If connection fails, check:

• Whether the USB connection is stable

• Whether the product key was entered correctly

• Whether the new device’s system meets requirements

• If issues persist, contact customer support

Security Recommendations
• Review your device list immediately after completing setup

• Regularly clear unused device authorizations

• Store your product key in a secure location

By following these steps, you can easily pair your plugMate device with a new phone or computer and continue enjoying a secure and convenient experience.