I forgot the PlugMate unlock password and was locked after continuously entering the wrong password. How can I reset it? Will I lose my data?

PlugMate
1

I accidentally forgot the system unlock password for my PlugMate. After entering the wrong password several times, I now have to wait a long time before I can try again. Is there a way to reset this password? If I reset it, will all the photos, files, and app data saved inside be lost?

2

We understand the predicament you’re facing. Unfortunately, for security reasons, if you’ve forgotten your unlock password, the only solution is to perform a “factory reset.” This process requires verification using your product key (printed on the QR code card inside the packaging). For more details, please visit plugMate.net.

Reset Steps:

  1. Connect to your plugMate device and launch the client application

  2. Select “Factory Reset” within the client application

  3. Scan the key to complete authentication; the system will erase data and reinitialize the device